Confused? Don't be, we are here to help with our comprehensive FAQ guide
Welcome to our help section. If you have a question, please click here to find answers to some of the most common questions. We have also provided a range of technical guides for downloading.
If you cannot find the answers you are looking for and are already a customer, please log-in to your Control Panel for full technical support. New customers can contact us via our online enquiry form.
As a responsible provider, for disaster recovery purposes, we backup our servers on a daily basis. This enables us to effectively manage any network wide failures to provide a highly robust service and minimise any downtime. Access to backup data on an individual site by site basis is not provided, site owners remain entirely responsible for ensuring they have a backup copy of any data stored on our servers.