Job Specification:

Job Title: Customer Care Advisor

Worcester Office

If you want to be part of the Namesco success story then you need to be able to push yourself and your colleagues to go the extra mile and deliver excellence in every aspect of the business. If you want to feel challenged on a daily basis and belong to a team that is committed to exceeding expectations, then you'll thrive in the dynamic and unique environment we have created at Namesco.

Job Title: Customer Care Advisor

Salary: Dependent on skills and experience

Reporting to: Contact Centre Manager

Location: Office based in Worcester

Normal Working Hours: Your usual hours of work will be from 9:00 a.m. to 5:30 p.m. Monday to Friday inclusive, however these may be subject to alteration in accordance with the dictates of the business. You are entitled to a one hour lunch break, which is normally to be taken between 12:00 noon and 2:00 p.m. Depending on shift and cover patterns this may have to be taken at other convenient times.

Job Description

Answering the telephone and responding to faxes and emails, you will handle all customer enquiries. This will include resolving basic account and billing queries, answering questions relating to the services offered by Namesco and investigating events not under our control e.g. where we rely on a 3rd party to deliver our services.

Required Skills

Strong IT skills
1 years Customer Service experience
Resilient with the ability to problem solve
Working with Microsoft Word, Excel and Outlook at an intermediate level
Clear written and verbal skills

Key Competencies

Providing Excellent Customer Service
Delivering Business Results
Team Working
Self Motivation
Attention to detail

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Important: Before submitting your application, please ensure that you can fulfil all of our mandatory skill requirements and have attached your CV / Application Form.