Network Status
Network Status - check the live status of each primary service on the shared hosting cluster.
The indicators below show the current status of each of the primary services that Namesco offer.
| Service | Status | |
|---|---|---|
| ADSL |  |
This service is fully operational. |
| Dedicated Servers | |
This service is fully operational. |
| Dial Up | |
This service is fully operational. |
| DNS | |
This service is fully operational. |
|
This service is fully operational. | |
| Hosting | |
This service is fully operational. |
| Network | |
This service is fully operational. |
| Phone System | |
This service is fully operational. |
2009 Network Status
- 17 Nov 09
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Database access times : mysql1.namesco.net
Update 18 Nov 09 4:05 PM - Service on this server is now restored to normal.
Some customers with a database on server 'mysql1.namesco.net' may be experiencing slower than normal database response times. This may result in websites using a database on this server not loading as quickly as normal.
Our systems administrators are investigating this issue as a priority and we will provide regular updates on this situation via this status page.
If your query is regarding this issue, please keep checking this page for further updates.
- 06 Nov 09
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Problems sending emails using BT/Yahoo
We are receiving reports from a number of our customers who use BT/Yahoo as their internet provider that they are experiencing problems sending emails using BT/Yahoo's SMTP servers.
This appears to be related to a recent update performed by BT/Yahoo in which users of their SMTP servers are required to 'register' any external email address they use.
Further information regarding this, including instructions on how to register an address, are available on the BT/Yahoo support pages at http://www.btyahoo.com/verify
If you require further assistance with this, please contact BT/Yahoo directly.
- 05 Nov 09
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Essential Maintenance
Owing to emergency maintenance being carried out across all systems, customers may experience a short period of downtime.
We apologise for any inconvenience caused - 19 Oct 09
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Network Maintenance
From 00:00 on 06:00 on Wednesday 21st October we will be conducting network maintenance to migrate traffic to new routers. Some users may notice a few short periods of instability of up to a minute during the maintenance window whilst network protocols converge. - 03 Oct 09
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Emergency Switch Maintenance
Update 7:20 PM - All services have now been migrated to the new switch. We are not expecting any further issues.
We have discovered an intermittent fault with a network switch at our TelecityRedbus data centre. Although operating correctly at present, an engineer is currently attending site to replace the device to prevent any ongoing issues. Some dedicated server customers may notice a short disconnect of up to a minute this afternoon/evening whilst their server is connected to the replacement switch. - 02 Oct 09
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Routine Maintainence
Over the next five days our engineers will be carrying out routine maintenance across our shared hosting platform.
This may mean an outage of up to ten minutes on some of our systems including Database Servers.
Email and Web Servers are not expected to experience downtime during this period.
- 25 Sep 09
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Windows Shared Hosting Cluster
Update 02 Oct 09 3:41 PM - This work was carried out without incident and monitoring has shown this platform to be stable.
Update 30 Sep 09 12:09 AM - This work is continuing and is expected to finish within the next hour.
What is happening?
The Windows Shared Hosting Cluster will undergo maintenance after 22:00hrs on Tuesday 29th September 2009.
How will it affect me?
All customer databases hosted on the Windows Shared Hosting Cluster will be unavailable for up to two hours between 22:00hrs Tuesday and 02:00hrs Wednesday.
Changes made in the control panel and new hosting setups will also be delayed by this maintenance.
How long will it last?
About two hours, however we hope to complete the work in a shorter time period where possible.
- 22 Sep 09
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SiteMaker planned maintenance : 25th September
Planned maintenance is scheduled on the SiteMaker database between the hours of 06:00 BST and 08:00 BST on Friday 25th September
During this two hour period, all SiteMaker sites will be replaced by a temporary holding page advising the site will be back online shortly.
We apologise for any inconvenience caused as a result of this essential maintenance. - 02 Sep 09
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Defaced Websites
Update 3:43 PM -
The restoration of all affected sites completed a short time ago.
We would ask any customers who are still experiencing these issues to contact our Support team via the usual channels, where sites will be reviewed on a case-by-case basis
We apologise again for any inconvenience caused.
Update 11:24 AM -
Our server engineers became aware of this issue late yesterday evening (Tuesday 1st September) and immediately commenced a detailed investigation. The source of the defacement was quickly identified and measures were put in place to prevent further occurrences of this.
We are currently identifying all affected sites and will be restoring these from our most recent daily backup. If you have your own local backup, we would recommend removing your site and re-uploading from your own copy to help speed up this process.
Security is always of the utmost importance to us and we treat any incidents of this type with the highest of priorities.
We apologise to all affected customers for any inconvenience caused and aim to have all sites fully restored as soon as possible.
A small number of customers may have experienced a defacement on their website overnight - we are looking into this as an immediate priority and will provide regular updates on this status page with regards to this.
If your site has been affected by this, we recommend re-uploading the entire site to replace the defaced content. If you do not have a backup of your site, then we will be restoring the content from our own backups as soon as we can.
We treat all issues relating to security very seriously and would like to re-assure all affected customers that this is being looked into at the highest levels. - 28 Aug 09
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Network Switch Maintenance
Namesco engineers will be performing maintenance on a core switch in our hosting network from 20:00 to 21:00 on Tuesday 1st September. Systems are resiliently connected to other switches preventing any long service interruption, however there might be one or two short freezes of up to 1 minute whilst traffic fails to the standby path. - 28 Aug 09
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Network Maintenance
Namesco engineers will be performing some maintenance to our core network switches from 00:00 - 05:00 on Thursday 3rd September. We do not anticipate any major disruption, however some customers may notice occasional short periods of instability of 1-2 minutes to their hosting or broadband connections during the maintenance window. - 26 Aug 09
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Internet Transit Maintenance
Our internet transit supplier are making some changes to the preference of their primary transit supplier in their network on Wednesday 26th August. This should be transparent for our customers, however the upstream path may change. - 26 Aug 09
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Network Service Issue
A Distributed Denial Of Service attack caused an issue with segments of our network between 17:15 and 17:25 this afternoon, causing some services to be temporarily unreachable. The attack has now ceased and services are operating normally. We are currently monitoring network performance closely. - 20 Aug 09
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Network Maintenance
Update 26 Aug 09 10:12 AM - This maintenance was postponed
Namesco engineers will be performing some maintenance to our core network switches from 00:00 - 05:00 on Tuesday 25th August. We do not anticipate any major disruption, however some customers may notice occasional short periods of instability of 1-2 minutes to their hosting or broadband connections during the maintenance window. - 14 Aug 09
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Sitemaker planned maintenance
Scheduled downtime planned 21st, 24th and 26th August 2009 07:30 BST (GMT +1)
We will be performing some routine maintenance on these dates, which should result in improved overall performance of Sitemaker sites. The changes have been split into three different time slots during periods of low activity in order to reduce the impact on customer sites. - 13 Aug 09
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Network Maintenance
Update 17 Aug 09 10:09 AM - This maintenance has been postponed.
Namesco engineers will be performing some maintenance to our core network switches from 00:00 - 04:00 on Wednesday 19th August. We do not anticipate any major disruption, however some customers may notice occasional short periods of instability of up to 1 minute during the maintenance window. - 10 Aug 09
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System Upgrades
Update 25 Aug 09 2:08 PM - These updates have now been completed, thank you for your patience.
Namesco Engineers will be applying updates to a number of servers that provide our shared hosting and email platform from 8pm tonight over the next three days.
We do not anticipate any major disruption to service as a result of these updates, however some customers may experience brief periods where their sites are not able to connect to the backend database servers.
We anticpate that these outages will be kept to a minimum and any further reports on this process will be posted here. - 06 Aug 09
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Router image updates
We will be updating the software on two of our routers tonight. We do not expect any downtime during this maintenance. - 28 Jul 09
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Systems Upgrade
Update 04 Aug 09 10:17 AM - This work was carried out without interruption to any of our systems.
The work is now complete and any support issues should b logged through the usual channels.
In order to improve the high levels of service we currently provide, we will be upgrading second storage device in our London Data centre overnight on the 30th July 2009.
We do not expect any outages, however we will post any relevant updates on this page. - 20 Jul 09
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Scheduled Reboot of Server
Update 8:18 PM - The server has rebooted and all services are functioning normally.
Please log any issues that you encounter through the normal support channels.
Update 8:03 PM - This server is currently being rebooted and is expected back online shortly.
We have recently updated a number of items of software on one of our core DNS servers in order to improve the service we provide. A direct result of this is that a reboot is required in order to effect some of these changes.
This reboot will take place at 8pm this evening and may result in a database outage for some of our customer sites, new domain registrations and our Frequently Asked Questions (FAQs).
The outage is not expect to last longer than 10 minutes and we will update this page once it is complete.
