2012 Network Status Alerts

  21st January - Telephone Line Closure 17 Jan 12

Due to essential maintenance, our telephone lines will be closed on Saturday 21st January.

Support enquiries will be dealt with as usual so, should you need assistance on Saturday, please login to your Online Control Panel and raise an enquiry through the Technical Support section.

We apologise for any inconvenience this may cause.

Click to expand2011 Network Status Alerts

  Email auto responder issue 23 Dec 11

We are currently seeing issues arising from the setting of auto responders, some customers may be finding that emails delivered to accounts with this facility enabled may be returning a bounce message indicating a failed delivery. Please note that despite the failed delivery message being generated these messages are still being delivered.

We're looking into this as a priority and aim to have this resolved as soon as possible.

We recommend that affected customers disable the autoresponder on the mailbox(es) until this issue is fully resolved.

We apologise to affected customers for any inconvenience this may be causing.

  MySQL Database - mysql5.namesco.net 30 Nov 11

Some customers may intermittently experience delays accessing their MySQL Databases for administration purposes on our Shared Hosting Platform. The delay may be experienced when connecting to the MYSQL database Servers either as a User or Administrator.

Our system engineers are currently upgrading our MYSQL hardware and we anticipate that the intermittent issues that you may have experienced will be resolved once this upgrade has completed.

Please accept our apologies for any issues you may have experienced and be reassured that we have identified this upgrade as the highest priority with our engineers.

We will update with further information in the near future.

  Mysql Maintenance 29 Nov 11

At 10pm this evening there will be a short outage to the server mysql5 whilst it is rebooted. We expect databases on this server to be unavailable for up to 10 minutes.

  Possible delay on email delivery 28 Nov 11

Due to a problem with one of the SMTP servers in our mail cluster, some customers may be finding that emails sent to them are taking an unusually long time to be delivered.

We're looking into this as a priority and aim to have full service restored as soon as possible.

We apologise to affected customers for any inconvenience this may be causing.

  Online Control Panel and Webmail Login 15 Nov 11

Update 12:23 PM -

Online Control Panel and WebMail access has now been restored. All changes made in the Online Control Panel will be saved, however some customers may experience a short delay in these changes being applied.

Thank you for your patience whilst we were working to resolve this issue.

We will continue to monitor.

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Update 11:06 AM -

Our engineers are still working to resolve the issue with logging into the Online Control Panel and the Webmail as a priority.

We appreciate your patience while this work continues.

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We are aware that some customers are currently unable to access the Online Control Panel and WebMail.

This issue is being resolved and we will post an update as soon as access has been restored. Please accept our apologies for any inconvenience caused.

Update: 09:42

If you are experiencing issues accessing WebMail, you can temporarily log on to version 3.2 using the link below.

http://webmail.names.co.uk/webmail/login.php5

  Advance Maintenance Notification : Email Storage platform 15 Nov 11

On the evening of Wednesday 16th November, starting at midnight, essential maintenance operations will be undertaken on our email storage platform. During this maintenance window, customers may experience an inability to access their email accounts for up to 30 minutes We anticipate that the work will be completed by 3am on Thursday 17th. We would like to thank our customers for their understanding during this essential work.

  Email Service Disruption 07 Nov 11

Tonight at midnight there will be an outage on the email platform (pop3, imap, webmail) to allow us to make improvements to our storage platform.

The outage should last a maximum of one hour.

This only affects email services, web hosting will not be affected.

No email will be lost.

  Scheduled Maintenance : Ecommerce - Wednesday 16th November 03 Nov 11

On Wednesday 16th November at approximately 06:00 we will be undertaking some routine maintenance operations on our Ecommerce platform.

This maintenance should last no longer than 90 minutes and may result in sites using one of our Ecommerce packages being offline for around five minutes.

We thank our customers for their patience during this essential work.

  Poor Performance : mysql2.namesco.net 26 Oct 11

Update 27 Oct 11 8:08 AM -

Work on the database server completed overnight and the underlying issue has now been resolved. We will continue to monitor this server extensively for any signs of a repeat ocurrence.

We apologise again for any inconvenience this may have caused.

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Update 11:51 AM -

Our engineers are continuing to investigate the server and we aim to restore full service as soon as possible.

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The database server mysql2.namesco.net is currently experiencing performance issues, which may lead to some websites that use a database on that server either loading very slowly or not loading at all.

Our engineers are investigating this as an immediate priority and we will provide further updates to the situation on this page.

We apologise to all affected customers for the inconvenience this may be causing.

  ADSL Service Fault 21 Oct 11

Update 10:19 AM - This incident was related to a supplier Major Service Outage affecting users all over the country. Most users should have been able to reconnect at 09:00. If you are still having difficulty, we recommend powering off your router for 5 minutes.

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At 08:30 this morning we detected a loss of service in our broadband platform. Service for most customers was restored at 08:55. We believe this is related to a supplier issue and are currently investigating with them. Please accept our apologies for any inconvenience caused, but be assured it is being investigated at the highest priority.

  Advance Maintenance Notification : Storage platform 21 Oct 11

On the evening of Tuesday 25th October, starting at midnight, essential maintenance operations will be undertaken on our storage platform. During this maintenance window, customers may experience occasional connection problems with the mail and web services. We anticipate that the work will be completed by 4am on Wednesday 26th at the latest. We would like to thank our customers for their understanding during this essential work.

  Internal Phone System Technical Issues 01 Oct 11

Customer announcement.

We are currently experiencing technical difficulties with our internal phone system. As a result we are unable to take your call at present.

As an alternative please log any support enquiries you may have, using your online control panel.

We would like to apologise for any inconvenience this may cause.

  FTP Password Reset Notification 13 Sep 11

We recently detected a pattern suggesting potential malicious activity on a small number of Namesco accounts.

As a precaution, we will be changing the Email and FTP passwords on Thursday 15th September at 10 am for this small number of customers. All customers affected have been contacted directly by email.

To change your FTP and Email passwords after 10 am on 15th September, you can follow the detailed guide in the Support Centre article

http://www.names.co.uk/knowledge/website_publishing/ftp_file_transfer_protocol/229-where_can_i_find_my_ftp_details.html

We would like to apologise to those customers involved for any Inconvenience caused.

  SiteMaker Scheduled Maintenance : Tuesday 13th September 12 Sep 11

Update 13 Sep 11 3:54 PM -

This work completed successfully and we thank customers for their understanding.

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On Tuesday 13th September, between 11:00 and 11:30, essential maintenance operations will be undertaken on our SiteMaker platform.

During this time, all SiteMaker websites will display a page informing visitors that maintenance is underway and customers will not be able to access their SiteMaker editor.

We will post an update here when the maintenance has completed and would like to thank our customers for their understanding during this essential work.

  Scheduled Maintenance : Thursday 18th August 11 Aug 11

Update 18 Aug 11 4:14 AM -

This work is now complete.

Our engineers have tested the platform and are confident in its configuration and performance with the replaced secondary power source.

If you are experiencing issues with downloading email, please log a ticket via your control panel for further assistance.

We would like to take this opportunity to thank you for your patience whilst this work was being carried out.

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Update 18 Aug 11 3:43 AM -

A minor issue has been detected during the running of the tests and as a result we are now aiming for 0430hrs to restore full service.

We would like to apologise for any inconvenience this may cause and we will provide further updates here as soon as they become available.

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Update 18 Aug 11 2:26 AM -

The tests are taking longer to run than expected, however we still expect to restore service by 04:00hrs this morning (18th August 2011).

Further updates will be made available here as they become available.

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Update 18 Aug 11 1:41 AM -

The majority of this work is now completed.

Our engineers are currently running some final tests across the equipment to ensure it is ready to come out of maintenance mode.

Once these tests are complete, we will enable the services again.

We will post further updates here as they become available.

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Update 18 Aug 11 12:00 AM -

This work is now starting.

You will not be able to retrieve email until the work is complete.

You can still send email and any email sent to you will be delivered, however you will not be able to download any email until further notice.

This work affects all versions of webmail as well as all desktop clients.

We will post further updates here as the work progresses.

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Update 17 Aug 11 11:37 PM -

Our engineers are now on site and preparing for this work to be carried out.

The POP3/IMAP services will be disabled at 00:00hrs.

We will post further updates here as the work progresses.

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In the early hours of the morning on Thursday 18th August, from midnight until approximately 4am, you will not be able to download any new emails due to essential maintenance taking place on your Namesco Email account.

What's The Impact?

During this 4 hour window you will not be able to download emails onto local email clients, collect via mobile devices or download new emails in WebMail. However, you can still send emails during this time and any messages sent to you will be automatically queued and made available for download at the end of the maintenance period. You should therefore experience minimal disruption.

Why The Maintenance?

It's necessary to undertake this essential maintenance work to replace a secondary power source. It's important that we keep our power sources in top order so we can ensure your email data is kept safe in the event of a major electricity outage.

What Do I Need To Do?

Nothing. You are not required to take any action other than note that you will not be able to download any new emails using your Namesco Email package from midnight on Thursday 18th August for approximately 4 hours.

We'd like to apologise in advance for any inconvenience this maintenance may cause.

If you have any queries, please don't hesitate to contact us by raising a Support Enquiry through your Online Control Panel at https://admin.names.co.uk/tech_support

  Advance Maintenance Notification : Load Balancer Work 25 Jul 11

Update 26 Jul 11 6:55 AM -

This work was completed without issue.

If you are experiencing any issues with your services, please log a ticket through your control panel.

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Starting from 22:00 on Monday 25th July, we will be performing some routine maintenance on our load balancers.

Whilst this is ongoing, all Namesco websites may be intermittently unavailable for short periods of time.

We will post further updates here on a regular basis.

NOTE: This should not affect any customers' websites, purely just Namesco company websites,

  Advance Notification - Removal of APOP 19 Jul 11

Update 21 Jul 11 10:21 AM -

We've noticed that some customers using iPhones are experiencing some issues changing the settings, so we've included the steps below.

From your home screen, select Settings

Now select Mail, Contacts, Calendars

Next, click on the mail account you need to change

You should now see Incoming Mail Server just underneath this, ensure the Host Name is set to pop3.hosts.co.uk

Once the incoming mail server is set, scroll down and click on Advanced

Towards the bottom of your screen you should see Incoming Settings

Ensure the Authentication option is set to Password

If Use SSL is On - then Server Port should be set to 995

If Use SSL is Off - then Server Port should be set to 110

If your iPhone is configured to use the above configuration, but still won't work, change the Authentication method, from Password to MD5 Challenge Response. If this is successful then revert back to Password.

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Update 20 Jul 11 1:22 PM -

If you are experiencing problems collecting your emails over IMAP and you use MD5-Digest password authentication, you will need to change this to Plain and then enable SSL, which will transmit the password over an encrypted communications channel.

If you have done this and are still experiencing problems then please create a Support enquiry via your Online Control Panel

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Update 20 Jul 11 10:52 AM -

APOP authentication has now been disabled as scheduled.

For any former APOP users who are still experiencing issues after re-configuring your mail client, please raise a Support Enquiry via your Online Control Panel and our Online Support team will respond as soon as possible.

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Customers who collect their emails using the APOP authentication method will previously have received an email from us advising that we are due to disable APOP and providing advice on how to reconfigure mail clients .

During the morning of Wednesday 20th July we will be disabling APOP and any customers who have not yet reconfigured their mail clients will not be able to collect their emails.

Customers currently using APOP will need to access their account properties in their mail client and change the authentication method to Password

Additionally, customers should ensure they are using pop3.hosts.co.uk as the server address.

We thank customers for their co-operation during this important service change.

  Problem collecting emails 13 Jul 11

Update 5:37 PM -

This issue has now been resolved and we apologise once again for any inconvenience it may have caused.

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Some customers have reported problems collecting their emails via POP3. After a detailed investigation, we believe we have identified the cause of this issue and are currently in the process of rectifying it.

In the meantime, customers who require immediate POP3 access to collect their emails should try enabling SSL within their account properties.

We will post a further update here when the issue has been resolved and we apologise to any customers who may be affected by this.

  Routine load balancer maintenance 20 Jun 11

Update 21 Jun 11 7:04 AM - This work was completed at 23:05 last night.

As a precaution, our engineers have continued to monitor the systems for any signs of issues that may have been caused by this work and they are now happy to give the all clear.

If you have any issues with your services, please log them via the control panel in the usual way.

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At 22:00hrs this evening we will be carrying out routine maintenance on our load balancers. Some customers may experience brief, intermittent connectivity issues whilst this work is being carried out, however these are not expected to last more than 15 minutes. We will post a further announcement here once the work is complete.