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2010 Network Status

09 Feb 10

Mysql1 & MySQL 3

Update 16 Feb 10 10:32 PM -

This work has been postponed to tomorrow night (17th Feb 2010) owing to circumstances beyond our control.

The work will now take place at 21:00 on 17th Feb 2010.

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Update 16 Feb 10 10:02 PM - The work on MySQL 1 is over-running and as a result the server will experience an outage at 22:15 this evening for up to 30 minutes.

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MySQL3 and MySQL1.namesco.net will be undergoing maintenance on Tuesday 16th February 2010.

Part of this work will require a reboot and therefore there may be a short outage lasting a few minutes on these servers between 21:00 and 21:30.

22 Jan 10

Routine Maintanance on Namesco Servers

As part of on-going upgrades over the coming week, customers using the following servers will experience a short outage on their services on Tuesday 26th January 2010 after 21:00 hours:

• mysql3


• mysql3-remote

There will also be an outage during this time of the main Namesco Website.

22 Jan 10

Routine Maintanance on Namesco Servers

As part of on-going upgrades over the coming week, customers using the following servers will experience a short outage on their services on Monday 25th January 2010:

• MySQL4


• MySQL4-remote

18 Jan 10

mysql1.hosts.co.uk

Update 10:43 PM - Following an unexpected complication with the new hardware, our engineers have rolled back to the previous configuration.

We have tested a number of customer databases and they all appear to be working as before.

This work will be rescheduled for a later date and notice will be posted here once the timings are agreed.

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Update 10:02 PM - A full copy of the data on this server has now been taken.

Our engineers are about to take this system off line whilst the hardware takes place.

We will update you here once the work is completed.

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The server mysql1.hosts.co.uk (also known as mysql.hosts.co.uk and mysql1-remote.namesco.net) will be taken off line tonight at 21:00 (9pm) for essential maintenance and a hardware upgrade.

We hope to have this system back online ASAP, however there could be an outage of up to two hours during this work.

If your site utilises a database hosted on this server, your site will probably stop working whilst this server is off-line.

We will post updates here as the work progresses.

14 Jan 10

Namesco Internet Sites and Services

Update 15 Jan 10 7:16 AM - This work was carried out successfully and was completed on time.

Engineers have been monitoring the servers overnight and are happy that the update was a success.

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Due to essential maintenance, we will be taking our main websites off-line at 9pm tonight.

We do not expect this outage to last very long, however you will not be able to place any orders during this time.

We will post an update here once the maintenance is complete.

Click to expand2009 Network Status

23 Dec 09

Namesco : MSSQL Databases

Update 2:00 PM - This issue has now been resolved.

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We are aware of an intermittent problem with MSSQL database services in our London datacentre - this may be causing some Windows hosted sites to experience difficulties connecting to their database.




We are investigating this as a priority and will provide further updates as soon as possible.

04 Dec 09

SiteMaker : Schduled Maintenance

**PLEASE NOTE THIS ONLY AFFECTS CUSTOMERS USING OUR SITEMAKER SERVICE**


Scheduled Downtime 08:30-09:00 GMT 8 Dec 2009




REASON: Upgrade database software




PLANNED DURATION: 20 minutes




NOTES: We are upgrading our database software to the latest version. During the downtime, sites will be unavailable. Siteleaders will not be able to login to their sites and visitors to sites will see a unbranded page letting them know that essential maintenance is underway and that they should return later.

02 Dec 09

Saturday 5th December 2009

Please be advised that E.On/Central Networks are undertaking essential electrical work in our area on Saturday 5 December 2009.




As a result, our offices will be closed from 10.00am to 1.00pm. We can confirm that this interruption will in no way affect your services.




We apologise for any inconvenience this may cause.

17 Nov 09

Database access times : mysql1.namesco.net

Update 18 Nov 09 4:05 PM - Service on this server is now restored to normal.

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Some customers with a database on server 'mysql1.namesco.net' may be experiencing slower than normal database response times. This may result in websites using a database on this server not loading as quickly as normal.






Our systems administrators are investigating this issue as a priority and we will provide regular updates on this situation via this status page.






If your query is regarding this issue, please keep checking this page for further updates.

06 Nov 09

Problems sending emails using BT/Yahoo

We are receiving reports from a number of our customers who use BT/Yahoo as their internet provider that they are experiencing problems sending emails using BT/Yahoo's SMTP servers.




This appears to be related to a recent update performed by BT/Yahoo in which users of their SMTP servers are required to 'register' any external email address they use.




Further information regarding this, including instructions on how to register an address, are available on the BT/Yahoo support pages at http://www.btyahoo.com/verify




If you require further assistance with this, please contact BT/Yahoo directly.

05 Nov 09

Essential Maintenance

Owing to emergency maintenance being carried out across all systems, customers may experience a short period of downtime.

We apologise for any inconvenience caused

19 Oct 09

Network Maintenance

From 00:00 on 06:00 on Wednesday 21st October we will be conducting network maintenance to migrate traffic to new routers. Some users may notice a few short periods of instability of up to a minute during the maintenance window whilst network protocols converge.

03 Oct 09

Emergency Switch Maintenance

Update 7:20 PM - All services have now been migrated to the new switch. We are not expecting any further issues.

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We have discovered an intermittent fault with a network switch at our TelecityRedbus data centre. Although operating correctly at present, an engineer is currently attending site to replace the device to prevent any ongoing issues. Some dedicated server customers may notice a short disconnect of up to a minute this afternoon/evening whilst their server is connected to the replacement switch.

02 Oct 09

Routine Maintainence

Over the next five days our engineers will be carrying out routine maintenance across our shared hosting platform.

This may mean an outage of up to ten minutes on some of our systems including Database Servers.

Email and Web Servers are not expected to experience downtime during this period.

25 Sep 09

Windows Shared Hosting Cluster

Update 02 Oct 09 3:41 PM - This work was carried out without incident and monitoring has shown this platform to be stable.

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Update 30 Sep 09 12:09 AM - This work is continuing and is expected to finish within the next hour.

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What is happening?

The Windows Shared Hosting Cluster will undergo maintenance after 22:00hrs on Tuesday 29th September 2009.

How will it affect me?

All customer databases hosted on the Windows Shared Hosting Cluster will be unavailable for up to two hours between 22:00hrs Tuesday and 02:00hrs Wednesday.

Changes made in the control panel and new hosting setups will also be delayed by this maintenance.

How long will it last?

About two hours, however we hope to complete the work in a shorter time period where possible.

22 Sep 09

SiteMaker planned maintenance : 25th September

Planned maintenance is scheduled on the SiteMaker database between the hours of 06:00 BST and 08:00 BST on Friday 25th September


During this two hour period, all SiteMaker sites will be replaced by a temporary holding page advising the site will be back online shortly.


We apologise for any inconvenience caused as a result of this essential maintenance.

02 Sep 09

Defaced Websites

Update 3:43 PM -
The restoration of all affected sites completed a short time ago.


We would ask any customers who are still experiencing these issues to contact our Support team via the usual channels, where sites will be reviewed on a case-by-case basis


We apologise again for any inconvenience caused.

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Update 11:24 AM -
Our server engineers became aware of this issue late yesterday evening (Tuesday 1st September) and immediately commenced a detailed investigation. The source of the defacement was quickly identified and measures were put in place to prevent further occurrences of this.



We are currently identifying all affected sites and will be restoring these from our most recent daily backup. If you have your own local backup, we would recommend removing your site and re-uploading from your own copy to help speed up this process.



Security is always of the utmost importance to us and we treat any incidents of this type with the highest of priorities.



We apologise to all affected customers for any inconvenience caused and aim to have all sites fully restored as soon as possible.

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A small number of customers may have experienced a defacement on their website overnight - we are looking into this as an immediate priority and will provide regular updates on this status page with regards to this.

If your site has been affected by this, we recommend re-uploading the entire site to replace the defaced content. If you do not have a backup of your site, then we will be restoring the content from our own backups as soon as we can.

We treat all issues relating to security very seriously and would like to re-assure all affected customers that this is being looked into at the highest levels.

28 Aug 09

Network Switch Maintenance

Namesco engineers will be performing maintenance on a core switch in our hosting network from 20:00 to 21:00 on Tuesday 1st September. Systems are resiliently connected to other switches preventing any long service interruption, however there might be one or two short freezes of up to 1 minute whilst traffic fails to the standby path.

28 Aug 09

Network Maintenance

Namesco engineers will be performing some maintenance to our core network switches from 00:00 - 05:00 on Thursday 3rd September. We do not anticipate any major disruption, however some customers may notice occasional short periods of instability of 1-2 minutes to their hosting or broadband connections during the maintenance window.

26 Aug 09

Internet Transit Maintenance

Our internet transit supplier are making some changes to the preference of their primary transit supplier in their network on Wednesday 26th August. This should be transparent for our customers, however the upstream path may change.